Seen something you like and got inspired by? Use Visual Search in the H&amp;M app to explore what we have to offer by using your own photos or screen prints. It recognizes patterns, colors, items, and gives you a list of matching or similar items in stock! &nbsp;
HOW TO VISUAL SEARCH:
1. Open the H&amp;M app on your smartphone
2. Tap the camera icon on the top right corner
3. Snap or upload a photo from your library
4. Crop the image if you want to set focus on a specific area
5. Tap search to upload your photo or screen print
6. View a list of similar or matching items in stock at hm.com
7. Filter or sort to refine your search result &nbsp;
<a href="https://apps.apple.com/gb/app/h-m-app/id834465911?ign-mpt=uo%3D4" target="_blank" style="background-color: rgb(255,255,255);">Download H&amp;M app (iOS)</a> 
<a href="https://play.google.com/store/apps/details?id=com.hm.goe" target="_blank">Download H&amp;M app (Android)</a>

Can’t find your size in store or want to know if an item is available in more sizes and colors? Use the Scan feature in the H&amp;M app to find out! &nbsp;
HOW TO SCAN
1. Open the H&amp;M app on your smartphone
2. Tap the scan icon (barcode) on the top right corner
3. Direct your smartphone towards the price tag of the item you want to know more about
4. To scan the item, make sure to fit the barcode in the frame
5. The product page will appear if the scanned item is available at hm.com
6. If available, you can buy the item online or check if it’s available in any of our stores by using the “Find in store” feature.&nbsp;
7. If the item is unavailable online, you will receive a notification message on your screen &nbsp;
<a href="https://itunes.apple.com/au/app/h-m-app/id834465911?mt=8" target="_blank">Download H&amp;M app (iOS)</a>
<a href="https://play.google.com/store/apps/details?id=com.hm.goe" target="_blank">Download H&amp;M app (Android)</a>
&nbsp;

To check item availability in store, make sure you’re on the product page and select the option to "Find in store" or "Check availability in store" on the H&amp;M app, this can be found below the style/size options.
If this button is greyed out it means that the item is not available in stores.
Enter your location or use the map to find a list of stores showing sizes available, store addresses and opening hours.
Items can sell out very quickly and our stock inventory is an estimate, so please visit our store to check for sure.
Please note that items cannot be reserved in store by Customer Service.

You can find this and other useful information on our <a href="https://www2.hm.com/en_gb/customer-service/shopping-at-hm/store-locator.html">store locator</a>.

H&amp;M has garment collecting boxes in all clothing stores around the world. Textiles are welcome – from all brands and in any condition. Bring your unwanted textiles to any H&amp;M store and drop off in the garment-collecting box — usually next to the cash desks, and you’ll be rewarded with a digital voucher. Find out more&nbsp;<a href="https://www2.hm.com/en_gb/sustainability-at-hm/our-work/close-the-loop.html">here</a>.

Delivery is free to an H&amp;M store for all customers. We aim to deliver your parcel to your chosen H&amp;M store within 2-4 working days, Monday-Saturday. You will receive confirmation by text message and email, and you have 7 days to collect your parcel from the date it arrives to the store. Remember to bring your ID and your pick-up code as we are not able to hand over your parcel without it. You can identify yourself with: Passport or driving licence, Credit/debit card, Utility bill, monthly statement. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.&nbsp;

You are always welcome to return your online orders for free or exchange in any H&amp;M store in the UK. Please bring the e-receipt attached to your shipping confirmation email along with the item(s) you wish to return/exchange within 28 days of purchase. After 28 days, you will be eligible for exchange only at the current selling price. Items exchanged must be of equal or greater value.
If you have used HMxKlarna or PayPal as the payment option, you need to make a new purchase in-store and will later be refunded through HMxKlarna or PayPal.

Yes! Online returns in-store are simple and are always free of charge, there will be no return fee for any parcels returned in store.

Checking item availability in-store is really easy. Make sure you’re on the product page and select the option to find the item in-store. Once you’ve done that, enter address information to find local stores, and you’ll see stock availability. As our stock sells so quickly, what you see in our stock level might not be accurate when you get to store.

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