Question 1

Product safety recall: Children’s nightwear 14-04-2025

Accepted Answer

Children’s night wear two pcs set product no: 1224274 s.9 (purple FROZEN Print)Children’s night wear two pcs set product no: 0513489 s.0 (blue FROZEN and pink BLUEY Print)Children’s night wear two pcs set product no: 1106580 s.9 (pink BARBIE all over pattern)Children’s night wear two pcs set product no: 1129260 s.9 (white with FLOWER all over pattern)Children’s night wear two pcs set product no: 1232761 s.0 (white Marvel Print and white BLUEY all over pattern)Children’s night wear all in one product no: 1085413 s.7(white/red 2-piece set LADY BUG)Children’s night wear all in one with feet product no: 1200652 s.8 (orange PUMPKIN motive)Defect: The product is missing the mandatory “Fire warning label” therefore H&M are failing to comply with the Nightwear Standard AS/NZS 1249:2014.Hazard: Even though the product has been tested during production with pass result, but without the warning label, the consumer may not be aware of the flammability present in all children nightwear products.There have been no reports of incidents or injuries.What to do? Immediately stop using the product and return it to nearest H&M store for full refund or contact Customer service at hm.com.AU Customer Hotline: 1300-401 300Email AU: customerservice.au@hm.com Email NZ: info.nz@hm.comThe product number and order number can be found in the care label. No receipt is required.The product has been sold in our stores and at online hm.com in AU at the Children department from March 2024 until March 2025.

Question 2

Product safety recall: Children’s pyjama with feet 04-07-2024

Accepted Answer

Product number: 1173315 Season: 8-2023Price: 24.99 AUD, 24.99 NZDOrders: 534005,571232,588900,588901,596879,629417Defect: The product is missing the mandatory “Fire warning label” for sizes 00-2, therefore H&M are failing to comply with the Nightwear Standard AS/NZS 1249:2014. Hazard:What to do? Immediately stop using the product in sizes 00-2 and return it to nearest H&M store for full refund or contact Customer service at hm.com.Email: customerservice.au@hm.comAU Customer Hotline: 1300-401 300The product number and order number can be found in the care label. No receipt is required.There have been no reports of incidents or injuries.The product has been sold in our stores in New Zealand at the Children department. In Australia the product has been sold in our stores at the Children department and at hm.com from 26th of February 2024 until 2024-06-14. Only store orders are affected.

Recalled items