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If you are not satisfied with your order you have 30 days after receiving it to make a return. Items must be in good condition with all the labels attached. For more information check our <a href="https://www2.hm.com/en_au/customer-service/legal-and-privacy/terms-and-conditions.html">terms and conditions.</a>
Purchases made online cannot be returned or exchanged in stores. All orders must be returned through the online process as below.
&nbsp;

All of our orders contain a return form to use when you send items back. Please fill in the return form using the code that best explains the reason for your return, and place this, together with&nbsp;all&nbsp;items you wish to return in the original packaging your order arrived in.
Return via Australian Post&nbsp; Attach the included prepaid returns label to your parcel and return to your local Australia Post office.
If you are missing the prepaid returns label you can register it online at the Australian Post website, all you need is your order number that you received together with your parcel. Click&nbsp;<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Freturn.auspost.com.au%2FHM_RETURNS&amp;data=04%7C01%7Ckristen.edwards%40hm.com%7Cf2333dd3b9ce41814f3808d9530a9c85%7C30f5234446634c2ebab361bf24ebbed8%7C0%7C0%7C637632127295559994%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=VugD7JztH7x8r%2Bee3Drmb5WZHn7sAHjCtjjEfgNMhn4%3D&amp;reserved=0">here</a>&nbsp;to go to the Australian Post website
If you are missing the preprinted label and you do not know your&nbsp;order number, please contact Customer Service.
Return Address: H&amp;M Australia&nbsp; C/O LF logistics&nbsp; PO Box 6020&nbsp; CHULLORA NSW 1405

H&amp;M will deduct $10.95 from your refund for the use of our returns label if you are not an H&amp;M member.

If you have lost your Return Form, you can print it&nbsp;<a href="https://www2.hm.com/content/dam/Customer-Service/returns-note/20180223_EN_AU_Return%20Form.pdf">here</a>.

If you are missing the prepaid returns label you can register it online at the Australian Post website, all you need is your order number that you received together with your parcel. Click&nbsp;<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Freturn.auspost.com.au%2FHM_RETURNS&amp;data=04%7C01%7Ckristen.edwards%40hm.com%7Cf2333dd3b9ce41814f3808d9530a9c85%7C30f5234446634c2ebab361bf24ebbed8%7C0%7C0%7C637632127295559994%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=VugD7JztH7x8r%2Bee3Drmb5WZHn7sAHjCtjjEfgNMhn4%3D&amp;reserved=0">here</a>&nbsp;to go to the Australian Post website
If you are missing the preprinted label and you do not know your&nbsp;order number, please contact Customer Service.

Please note that you are not able to return personal care products (hair clips, combs, and other similar products), pierced jewellery, underwear (including swimwear), and hosiery. Additionally, gift cards and single use paper bags in store are non-refundable.

Returns

You will be refunded through the same payment method that you used to make the purchase.
If you send your return by post, please allow 14 days for your return to reach the warehouse.
If more than 14 days have passed and your return is not registered, please contact <a href="https://www2.hm.com/en_au/customer-service/contact.html">Customer Service. </a>

Please allow up to 14 days for your refund to be issued.
Your delivery fee will be refunded if you return all items in your order. Once we have processed your return in our warehouse, we will send you an email as notice of cancellation.
If you have not received your return email after 14 days, please <a href="https://www2.hm.com/en_au/customer-service/contact.html">contact us</a> with your order number and our team will be happy to help!
Visit&nbsp;<a href="https://www2.hm.com/en_au/account">My Account</a>&nbsp;to check the status of your returns and the amount owed to you.&nbsp;

If you would like to return an item you purchased with Afterpay or Klarna, you can report the return at our respective partner's app or website.
Please note, if your Afterpay or Klarna order arrived in more than one parcel we recommend you to return the whole order in one parcel, including all return notes. This will be both easier for you and better for our environment. 
As soon as your return is processed, you'll receive an updated statement from Afterpay or Klarna who will then take the remaining payments from your card, according to schedule. 
If you've already paid for the returned items, Afterpay or Klarna will refund you on the card used for your purchase. 
For any questions relating to your refund payment, please contact&nbsp;<a href="https://help.afterpay.com/hc/en-au">Afterpay</a>&nbsp;or&nbsp;<a href="https://www.klarna.com/AU/customer-service/">Klarna</a>&nbsp;directly. For anything related to your returned order, please contact H&amp;M Customer Service.

If you use the online return process for items purchased with a H&amp;M Gift Card or H&amp;M Merchandise Card, a H&amp;M e-Merchandise Card will be will be issued to you as your refund. If you paid for your order with two different payment methods, you'll receive a refund on your second payment method first.&nbsp;
For example, if you paid for your order with a gift card and the remaining balance on a credit card, we will first refund you to the credit card. If the value of articles you returned exceed the amount paid with credit card, the rest will be refunded in the form of e-Merchandise Card.&nbsp;&nbsp;
The H&amp;M e-Merchandise Card will be sent to you by email after the return is complete.&nbsp;

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