Returns & Refunds

H&M are happy to refund within 30 days for any unsuitable items, provided they are unused with the original tags still attached and in the original packaging which must be in the original condition.

Please note that you are not able to return personal care products (hair clips, combs, and other similar products), pierced jewellery, underwear (including swimwear), and hosiery. Additionally, gift cards and single use paper bags in store are non-refundable.

Items purchased in store must be returned to store. Items purchased online cannot be returned in store. This does not affect your statutory rights.

Your refund will be issued in the form of original payment, such as the credit card used for the order. Shipping and handling costs are nonrefundable. H&M will deduct $10.95 from your refund for the use of our returns label if you are not an H&M member.

All of our orders contain a return form to use when you send items back. Please fill in the return form using the code that best explains the reason for your return, and place this, together with all items you wish to return in the original packaging your order arrived in.

For full terms and conditions including additional information on orders, delivery, returns, and defective items, please click here. 

Return via Australian Post 
Attach the included prepaid returns label to your parcel and return to your local Australia Post office.

If you are missing the prepaid returns label you can register it online at the Australian Post website, all you need is your order number that you received together with your parcel.
Click here to go to the Australian Post website

If you are missing the preprinted label and you do not know your order number, please contact Customer Service.

Return Address:
H&M Australia 
C/O LF logistics 
PO Box 6020 
CHULLORA NSW 1405

Return processing may take up to 14 days from the date they are received at the distribution center, and the refund will be issued to the original payment method.

Visit My Account to check the status of your returns and the amount owed to you.  

 

 

If you have lost your Return Form, you can print it here.

If you are missing the prepaid returns label you can register it online at the Australian Post website, all you need is your order number that you received together with your parcel.
Click here to go to the Australian Post website

If you are missing the preprinted label and you do not know your order number, please contact Customer Service.

If you would like to return an item you purchased with Afterpay or Klarna, you can report the return at our respective partner's app or website.

Please note, if your Afterpay or Klarna order arrived in more than one parcel we recommend you to return the whole order in one parcel, including all return notes. This will be both easier for you and better for our environment.

As soon as your return is processed, you'll receive an updated statement from Afterpay or Klarna who will then take the remaining payments from your card, according to schedule.

If you've already paid for the returned items, Afterpay or Klarna will refund you on the card used for your purchase.

For any questions relating to your refund payment, please contact Afterpay or Klarna directly. For anything related to your returned order, please contact H&M Customer Service.

If you use the online return process for items purchased with a H&M Gift Card or H&M Merchandise Card, a H&M e-Merchandise Card will be will be issued to you as your refund. If you paid for your order with two different payment methods, you'll receive a refund on your second payment method first. 

For example, if you paid for your order with a gift card and the remaining balance on a credit card, we will first refund you to the credit card. If the value of articles you returned exceed the amount paid with credit card, the rest will be refunded in the form of e-Merchandise Card.  

The H&M e-Merchandise Card will be sent to you by email after the return is complete.