Order no

You will be refunded to the same payment method you used to make the purchase.
Please allow up to 14 days for your refund to be issued.
Your delivery fee will be refunded if you return all items in your order.

Once we have processed your return in our warehouse, we will send you an email as notice of cancellation.
If you have not received your return email after 14 days, please contact us with your order number and our team will be happy to help!

If you are missing an item from your order please check if any items were marked as out of stock on your delivery mail, we wont charge you for any cancelled items. If you have ordered one of our external brands these will be delivered in a separate parcel. If you are missing items that were not cancelled, please <a href="https://www2.hm.com/en_gb/customer-service/contact.html">contact us</a> with your order informtion so we can help

Please return the faulty item to us to receive a refund back to your original method of payment. You can find information on returns <a href="https://www2.hm.com/en_gb/customer-service/returns.html">here.</a>

We start processing your order quickly which means we can’t make any changes once it’s confirmed. This includes changing the delivery address or delivery option.&nbsp;However you may be able to update these details with the courier directly or cancel your order and place a new one instead as we have a short cancellation window after your order is confirmed. Sign in to My Account and view your online orders under My Purchases. If the ‘Cancel Order’ button is visible, you can select this option and your order will be cancelled. If the button is not visible, it is too late to cancel your order as processing has begun. Should you need to, you can find out about return options instead <a href="https://www2.hm.com/en_gb/customer-service/returns.html">here</a>.

You can shop online and in-store using your H&amp;M Gift Card anywhere in the Republic of Ireland. To use it online, select ‘Add Gift Card’ in the ‘Payment’ section when checking out. Enter the 19-digit number and the 4 digit PIN. If you have a physical card, you’ll find these on the back. You can use a Gift Card to pay for your entire order online, or combine it with all other payment methods. Just make sure to use your Gift Card balance first, and you'll be given alternative payment options. If your Gift Card was issued outside the Republic of Ireland, it will only be valid in that country for both in- store and online purchases.

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