You will be refunded to the same payment method you used to make the purchase. Please allow up to 14 days for your refund to be issued.

Once we have processed your return in our warehouse, we will send you an email as notice of cancellation.If you have not received your return email after 14 days, please contact us with your order number and our team will be happy to help!

H&amp;M are happy to refund within 28 days for any unsuitable items, provided they are unworn, unwashed and in a resalable condition.
To return to our warehouse, log in to our returns portal and let us know what you want to return and why.
Then select your preferred return method to arrange your collection or drop off.
Our original packaging can be reused but, if you no longer have it, make sure it’s in something watertight. If you can reuse something you have at home, even better!
You can return more than one order in the same parcel, just make sure that you register a return for each separate order. If you would rather return in-store, just show the return in-store QR code in your app or order confirmation email.
Please note that incorrect orders (e.g. wrong or missing items), furniture and lighting can only be returned to our online warehouse.
Products bought on hm.com from other brands cannot be returned in-store, please follow the return instructions included in the parcel from that brand.

If you are missing an item in your order please check if any items were marked as out of stock on your delivery email, we won't charge you for any canceled items. If you have ordered one of our external brands these will be delivered in a separate parcel. If you are missing items that were not cancelled, please contact us with your order information so we can help.

If you’ve tried resetting your password and that hasn’t worked, it might be the case that your account is locked due to a few failed log in attempts. Don't worry! We can get this sorted. If this is the case you will have received an email from us informing of you of this. If you haven’t already, please check your inbox (including junk/spam!).

Trying to view your order to confirm that it has been placed? Not to worry! You will receive an email confirmation within 24 hours. You can view any new order or past orders by logging into H&amp;M and going to ‘My Account.’ Store purchases will only show here if you logged into the app and had your Member barcode scanned when checking out. If you're having trouble viewing your orders, try logging out and logging back in and that should help! Please note that our system will only save orders up to 12 months. If you have checked out as a guest and haven't received a confirmation email, or you have used the wrong email address, it's best to speak with a live agent who can help you further.

Chat with us&nbsp;
You can speak with our chatbot 24/7 for answers to frequently asked questions and be put through to a live agent if you need more help during the opening hours below.&nbsp;
Monday – Friday: 8am – 10pm Saturday – Sunday: 8am – 6pm
Call us&nbsp;
03 44 736 9000 Calls from a UK landline will be at the basic national call rates. Mobiles may vary, please check with your provider.&nbsp; 
Call Opening Hours
Monday - Friday: 8am - 9pm Saturday: 9am - 6pm Sunday: 9am - 5pm
Let's Connect On Social Media <a href="http://www.facebook.com/hm">Facebook</a> <a href="http://www.instagram.com/hm">Instagram</a> Email us <a href="mailto:customerservice.uk@hm.com">customerservice.uk@hm.com</a>

Tax Registration no: GB337762574
Registered number: 01413450
 Registered Office:
1st&nbsp;Floor, UK House
164-182 Oxford Street
London
W1D 1NN 
Find out more about our tax policy&nbsp;<a href="https://hmgroup.com/about-us/corporate-governance/policies/" target="_blank">here</a>.

<a href="https://hmgroup.com/career/find-your-career-with-us/" target="_blank">Careers - H&amp;M Group (hmgroup.com)</a>

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