H&M Membership Terms & Conditions

1. INTRODUCTION

1.1 Welcome to the loyalty program of H&M Hennes & Mauritz GBC AB, with number of registration  556070-1715 and registered seat at Mäster Samuelsgatan 46 A, 111 57 Stockholm Sweden ("Loyalty Program"). By becoming a member you agree to be bound by these Terms and Conditions. 

1.2 The membership is free of charge and no purchase is necessary to become a member.

1.3 By being a member of the Loyalty Program you will be able to earn points which qualifies you to different tiers where you can take part of offers, services, events and much more organised by H&M or H&M partner companies. The membership will give you a tailor-made experience of the H&M brand including personalized offers and recommendations distributed via email, in app messaging or in your social media feed when applicable. As a member you will  be able to access your purchase history in your membership account ("My Account") and when placing items in your shopping bag online we will save the items there between your visits. Please note that items stored in the shopping bag will not be reserved for you and may sell out. You will find more information about current offers under My Account at hm.com.

1.4 .You can find information regarding how H&M will process your personal data in the Privacy Notice here.

2. MEMBERSHIP

2.1 The membership is limited to individuals that are acting in a personal capacity and not in the capacity of a company, who have a current and valid email account and is at least 18 years old. Employees, officers, directors, agents and representatives of H&M are eligible for membership but may be excluded from certain promotions.

2.2 By submitting your application, you represent that you are of at least the age to be considered an adult by local legislation in your province or territory of residence and that you agree to these Terms and Conditions. 

2.3 Your membership is personal, non-transferable and subject to these Terms and Conditions as well as any other rules, regulations, policies, and procedures adopted by H&M as approved by you upon taking part of offers, rewards, making purchases and other related services. We apply a limit of one membership per person. 

2.4 Companies, groups, associations or other entities, or others making commercial or bulk purchases are not eligible for membership. The membership may not be used for reselling or profit. 

2.5 It is your responsibility, and a condition for your membership, to keep your email and contact details up to date. 

2.6 After submitting your application, you will need to set up an account, and create a password for that. Please safeguard your password at all times.

2.7 Your Membership is established for an indefinite period of time until your account is cancelled.

3. H&M LOYALTY PROGRAM IN INDIA

3.1 The membership is a national program and limited to purchases in H&M-, and H&M HOME-stores, as applicable and online at hm.com in  India. You can only earn points by shopping or by performing other point awarding activities in India as communicated from time to time by H&M. Please note that you will not earn points on purchases of gift cards.

3.2 The points you have earned are personal and cannot be transfered to another person or member.

3.3 The points earned on a purchase of an item will be deducted from your account if you return the item. 

3.4 To receive points you must provide the Member ID associated with your membership to the sales associate at a H&M or H&M HOME store, as applicable, or sign into My Account before making your purchase. You may view your balance at any time by visiting My Account on hm.com.

3.5 The points earned on a purchase of an item will be deducted from My Account if you return the item.

3.6 To receive points you must provide the Member ID associated with your membership to the sales associate at a H&M or H&M HOME store, as applicable, or sign into My Account before making your purchase. You may view your balance at any time by visiting My Account.

4. POINTS, TIERS AND VOUCHERS

4.1 The points you earn counts toward the second tier membership as well as toward bonus vouchers. 

4.2 The date when you become a member will constitute the “Start Date” of each “Membership Year”. The “Membership Year” is the 12 months following the Start Date of each year. The tier level of your membership is based on the points earned during the current or previous Membership Year whichever is the highest. If you are a new member, or do not have sufficient points to qualify you to the second membership tier level, your membership tier level will start at the first tier. If you reach the second tier during a Membership Year you will stay at the second membership tier level during the rest of the Membership Year and the following Membership Year. If you during the Membership Year do not accumulate sufficient points to qualify you to the second membership tier level, you will return to the first tier for the following Membership Year. 

4.3 After the end of each Membership Year all points counting towards the next membership tier level will be reset and start over at 0 at the beginning of each Membership year.

4.4 The points counting towards the bonus voucher are valid until the next Start Date.

4.5 When you have earned [200] points, a bonus voucher [of Rs.300] will be issued in your app or on My Account. You can use the bonus voucher both in H&M-, H&M HOME-Stores, as applicable, and online.

4.6 The bonus voucher will be issued 30 days after the date that the sufficient point limit is reached. You can only obtain [5] bonus vouchers per calender month, and a maximum of [20] bonus vouchers per 12 month period.

4.7 Bonus vouchers cannot be exchanged for cash, gift cards or used for purchases that totals an amount less than the value of the bonus voucher.  The sum total of the purchase, after the bonus voucher is applied, must exceed 1 [Re/currency unit]. Non-Commercial goods, such as shopping bags in store, does not count towards this sum.

4.8 Each bonus voucher is only redeemable once and is applied on all articles in the order. The discount is split between the articles so that the discount share per article remains the same for all articles in the order. The respective reduction of the individual articles of a purchase remains, even if some articles of the purchase are returned. The discount advantage of the bonus checks is not redistributed to the remaining articles of the order.

4.9 In the case of a return, the discount advantage received through the bonus voucher (value of the bonus voucher) expires. Only the amount paid for the article will be refunded, not the savings from the bonus voucher. If you activate the bonus voucher in an H&M- or H&M HOME-store, as applicable, the bonus voucher must be redeemed at the checkout within 15 minutes after activation, otherwise it will be irretrievably deleted and expire. Printouts or screenshots of the bonus voucher will not be accepted. Legal recourse is excluded.

4.10 The bonus vouchers cannot be used to purchase H&M Gift Cards, or be applied to past purchases.
 

5. CHANGES, TERMINATION AND/OR REMOVAL FROM H&M LOYALTY PROGRAM 

5.1 You may cancel your membership at any time through My Account on hm.com or by contacting customer service. Please note that cancelling your membership means that you will only be able to shop at hm.com using the guest check-out.

5.2 If you cancel your membership any points which remain in My Account will be forfeited.

5.3 H&M may, at its sole discretion, terminate, alter, limit, suspend or modify the Loyalty Program, and/or the Terms and Conditions at any time, in case of changes to applicable laws, changes in services provided by H&M or introducing new services. Any such change will take effect after fourteen (14) days from the date on which you have been informed of such change either in the app, online, via mail or a combination thereof. If you do not accept the changes you have the right to cancel your membership.

5.4 H&M reserves the right to make minor changes to the Loyalty program and its Terms and Conditions without providing you with prior notification, provided that these changes does not affect the membership in a negative way. Please make sure to stay updated on the Terms and Conditions. You will always find the latest version of the Terms and Conditions on hm.com.

5.5 Any violation of the H&M Loyalty Program rules, proven or probable fraud, non-compliance with the Terms, inactivity on the account, provision of incorrect data or any act detrimental to H&M's interests may lead to termination of, and/or affect your ability to participate in, the H&M Loyalty Program, including, but not limited to, the adaptation of payment methods. If your participation in the program is cancelled, all points shown on the My Account page will automatically expire.

5.6 We reserve the right to adapt payment methods and/or terminate or restrict access to accounts for the following reasons. Reasons for payment method adaption, termination or restriction may include, but are not limited, to the following: (1) Abnormal frequent and / or high number of returns; (2) Behaviour demonstrating clear intent to resell and / or make a profit by purchasing our products; or (3) Multiple accounts and / or registration of a new account by previously suspended users. We also reserve the right to cancel orders made when shopping as a guest for the same reasons. If your access has been restricted or order cancelled and you think we’ve made a mistake, please get in touch with Customer Service. 

6. LIMITATION OF LIABILITY

6.1 H&M will not be liable for any system failure or malfunction of the Loyalty Program or any consequences thereof. H&M accepts no liability for any loss or damages arising from suspension, variation or termination or in any other way relating to the Loyalty Program, except for any liability which cannot be excluded by law. 

6.2 H&M will not be liable for the misuse of My Account resulting from unauthorized access by third parties.

7. APPLICABLE LAW AND JURSICTION

7.1 These Terms and Conditions shall be governed by the laws of India, without regards to any rules or principles on conflicts of laws. Any dispute, claim or controversy arising or relating to these Terms and Conditions or membership shall be resolved by the applicable courts in India, unless otherwise stipulated in applicable mandatory consumer protection laws.

7.2 If you have a problem with the Loyalty Program, and are not able to settle the  issue with H&M, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”). 

The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr

8. CONTACT US

8.1 If you have any questions regarding the Loyalty Program you may contact customer service at H&M on 1800-889-8000 (free of charge). All correspondence regarding the Loyalty Program should be addressed to Customerservice.in@hm.com

2023-09-27